Welcome to My Mō Gioielli

Transparency is our top priority. To ensure you have the best shopping and shipping experience, please carefully read our website's operating rules before placing your order.

1. General and Company Information

My Mō is an online jewelry brand operated exclusively by MYMO S.R.L. We do not have a physical location open to the public: all sales, assistance, and support activities take place exclusively through our website and digital channels.

• Company: MYMO S.R.L. (Single-shareholder company)

• Registered Office: Corso Umberto I, 4 – 81030 Gricignano di Aversa (CE)

• VAT No. / Tax Code: 04780560613

• Company Registry Details: REA CE-354596 | Share Capital € 4.500,00 fully paid

• Certified email: mymosrl@pec.it

• Customer Support Email (ONLY OPERATIONAL CHANNEL): support@mymo.it

• Returns Portal: Accessible exclusively through your Personal Area (see Section 6)

• Item Exchange Email: cambi@mymo.it

• Legal Department Email: legal@mymo.it

Mandatory rule - Operational communications: All operational requests (complaints, insurance claims, order modification requests, repairs, disputes, refund requests, etc.) must be sent in detail to support@mymo.it and must include the order number. Messages sent via WhatsApp, Instagram, Facebook, or other social media may be used exclusively for product inquiries or non-operational messages; any message sent through inappropriate channels and/or without the required information may be ignored by the relevant department. This procedure is intended to ensure traceability and prompt handling of requests.

2. Products and Materials

2.1 Materials Used
Most of our jewelry is made from certified 925 sterling silver or certified 18kt gold, ensuring elegance, value, and long-lasting quality. We also offer a smaller selection of pieces in stainless steel and brass. Every silver or gold item comes with a certificate of authenticity.

2.2 Nickel and Allergic Reactions
All our metals comply with the European REACH Regulation. If traces of nickel are present, they are always within legal limits.

2.3 Nature and Oxidation of 925 Argento
L'Argento 925 is a "living" precious metal and, as such, is naturally subject to an inevitable chemical phenomenon called oxidation (or tarnishing). This process causes the jewelry to darken or become dull due to normal contact with oxygen, air humidity, sweat (depending on the skin's acidic pH), perfumes, creams and chemical agents (including chlorine and salt). L'oxidation is not a manufacturing defect or a sign of poor quality, but rather proof of the material's authenticity. The dark patina can be easily removed using specific silver-cleaning products, microfiber cloths, or professional cleaning by a jeweler.

2.4 Electroplating (Gold, Rose Gold, Rhodium) and Color Loss
All our 925 Argento products with a color other than natural silver (achieved through plating or an electroplated coating in 18kt Yellow Gold, 18kt Rose Gold or Rhodium) are subject to fading over time and with use. It is essential to know that the colored coating inevitably wears off, gradually revealing the underlying 925 Argento. The rate of this natural deterioration depends closely on the jewelry's daily use (friction, showers, handwashing, swimming in the sea or pool) and on the chemical reaction with the acidity (pH) of the wearer's skin, as well as contact with cosmetics, soaps, detergents and perfumes. Since this is a natural process of wear to the surface treatment and not a structural defect in the jewelry, loss or fading of the colored coating is entirely normal and is NOT covered by the warranty.

2.5 Stones
We mainly use AAAAA Cubic Zirconia and, where specified, natural stones such as onyx and opal. Each stone is set by hand and undergoes quality checks.

2.6 Stainless Steel and Brass
The stainless steel line is designed for durability and low maintenance; the brass selection offers trendy options. Jewelry is primarily made of 925 sterling silver or 18kt gold; steel and brass are used to a limited extent.

2.7 Gift Packaging and Accessories (Mandatory Selection and Restrictions)

• Manual Selection Required: Gift packaging (both free and paid versions) is NOT included automatically. It is solely the customer's responsibility to specify when placing the order whether they would like gift packaging and to select the relevant quantity. If the packaging is not added to the cart or selected using the relevant option, the order will be shipped in standard shipping packaging (protective pouch/technical packaging), without a gift box, shopping bag, or cards. My Mō does not accept complaints about customer "oversights" and will not ship packaging separately at a later date.

• Accessory Requirement: Gift packaging, cards, and packaging accessories are sold only with the purchase of a piece of jewelry. Orders containing only accessories or empty boxes will never be shipped. If an order contains only accessories, the customer will be contacted to add items to the order; if no items are added, the order will be canceled and refunded as Store Credit (Account).

3. Payment Methods

My Mō accepts the following secure payment methods:

• Credit and Debit Cards: Visa, Mastercard, Maestro, American Express, and major prepaid cards (e.g., Postepay).

• PayPal: Secure payment via a PayPal account or linked card.

• Klarna: Option to pay in installments (3 interest-free payments), subject to Klarna approval.

• Instant Bank Transfer (Manual Procedure): This payment method is not available directly on the website. Customers wishing to pay by bank transfer must contact Customer Service (via WhatsApp or email) to request it. We accept instant transfers only. L's order will be created and entered into the system manually by our staff only after the funds have been received. Standard bank transfers are not accepted.

Regardless of the method used, any refunds due for any reason will be issued exclusively as Store Credit (Account) (see Section 6).

4. Order Preparation and Production Times

To ensure transparency, we clearly distinguish between internal processing times (handled by My Mō) and transit times (handled by the courier).

Definition of "Business Days": The times indicated are expressed in business days (Mon-Fri, excluding Saturdays, Sundays, and national holidays).

The total waiting time is the sum of:
(Preparation/Production Time) + (Courier Transit Time)

4.2-bis Request for a Graphic Preview (Non-binding Service and Technical Discretion)
For some categories of personalized jewelry (e.g., products engraved with photos, portraits, or graphics), the website may indicate that customers can request a graphic preview or CAD draft before or during the production process. The customer acknowledges and expressly accepts the following:

• Non-binding and Non-committal Nature: A customer's request for a preview (even if included in the order notes, requested via email/WhatsApp, or selected during checkout) is merely an indicative preference and is NEVER mandatory or contractually binding on My Mō.

• Direct Entry into Production: L's preview delivery is subject to technical constraints, the laboratories' workload, and automated fulfillment workflows. If the graphics or production department determines that there is insufficient time, or if the order enters the laser production cycle directly without the draft being sent in advance for any operational or administrative reason, the jewelry will be made and shipped directly.

• Waiver of Breach Claims and Complaints: Failure to send a graphic preview does not constitute a breach of contract under any circumstances. The customer waives the right to raise objections, request a free remake, cancel the order, withdraw from the contract, or seek a refund (including through intermediaries such as PayPal or Klarna) on the grounds that they did not receive or approve the draft in advance.

• Final Technical Discretion: By uploading the image or text when placing an order, the customer grants the specialized technicians at My Mō Gioielli full technical discretion to make the graphic adjustments needed for reproduction on metal (including background removal, cropping, centering, contrast/brightness adjustment, and conversion for laser engraving). The aesthetic result, which depends on the quality of the photo provided by the customer and the resulting technical adjustments, is final and cannot be disputed.

4.3 "Skip the Line" Priority Service
Need your custom-made jewelry urgently? With the "Skip the Line" Priority Service, your order goes ahead of everyone else's! This exclusive option lets you cut down standard wait times.

What the service guarantees:

• Record-Breaking Turnaround: Production and handoff to the courier in just 1-3 business days (excluding Saturdays, Sundays, and holidays), skipping the normal 15-30-day wait.
• Priority Lane: Your order receives absolute priority in the production queue.

⚠️ ESSENTIAL PURCHASE RULES (Read Carefully):

• 1 Item = 1 Service: The service fee applies to each individual piece of jewelry. If you purchase 2 or more personalized products and want priority for all of them, you must add a number of "Skip the Line" services to your cart equal to the number of items.

• Discretion and Prior Agreement: L's application is not guaranteed and is at the discretion of the My Mō staff, depending on the workshop's workload. Please contact us in advance (via chat or email) to check whether this is possible.

• Non-refundable: The service fee is NON-refundable under any circumstances.

4.4 Exact Timing Notice
Customers must contact us in advance at support@mymo.it to check the actual timing based on the product. If no request is made, the indicated times are deemed accepted when the order is confirmed.

4.5 Legal Basis
Pursuant to Art. 61 of Legislative Decree 206/2005, My Mō undertakes to deliver the goods within the agreed time limits; if no time limit is specified, the maximum period is 30 days from the conclusion of the contract.

5. Courier Transit (Shipping)

5.1 Express Courier Used
My Mō entrusts all shipments to express couriers (GLS, SDA), selected according to the destination and operating conditions. The carrier is chosen at the company's discretion.

5.2 Courier Delivery Times (Separate from Production)
The estimated delivery times shown here refer exclusively to the transportation period (transit) once the package has been handed over to the courier. These times are always in addition to preparation/production times (Section 4).

⚠️ Important information about delays: My Mō does not own the transportation service. Any delivery delays beyond the estimated 24/48/72 hours are solely attributable to the carrier (strikes, traffic, force majeure) and are not our responsibility. Such delays do not entitle customers to cancellations or refunds.

GLS Shop Pickup Option
The customer places an order as usual by entering their address. When the order is shipped, they will receive a notification from the courier by email and SMS with a link to select the most convenient GLS Shop (stationery shops, tobacconists or GLS branches). The package will be delivered there and can be collected within 10 business days of being deposited.

5.3 Shipping Costs

• Orders ≥ €15,00: free shipping.

• Orders < €15,00: €7,00 contribution (included in the final price).

5.4 Held Packages and Redelivery
The courier makes two delivery attempts. If neither is successful, the package is held at the depot.
Release and redelivery fee: € 8,50, charged to the customer. Alternatively, the customer can collect the package in person from the courier's depot.

5.5 Liability, Insurance and Duty to Inspect (Binding Clause)

My Mō gives customers the option to protect their shipment with insurance. Choosing not to do so entails accepting specific evidentiary conditions governing the transfer of risk.

A) Customer WITH Insurance (+ €1,99) – Total Protection
By purchasing optional insurance, the customer transfers the risk to My Mō Gioielli until the item is physically received. In the event of:

• Loss, theft or disputed signature;
• Visible damage to the parcel;
• Made-to-order items (including 18kt gold): if the item is made to order, reshipment follows the production times indicated on the product page.

The customer is entitled to immediate and free reshipment of the replacement item. We handle the entire claim.

B) Customer WITHOUT Insurance – Agreement on Proof of Delivery
If the customer voluntarily decides not to purchase insurance in order to benefit from the standard shipping rate, they accept the following as an integral part of the contract:

• Tracking Validity as Proof: The parties agree that, in the absence of insurance, the "DELIVERED" status shown in the carrier's computer system constitutes full and conclusive proof of delivery pursuant to Article 63 of the Consumer Code.

• Independent Handling: In the event of delivery problems, the customer alone is responsible for raising a claim with the carrier. My Mō Gioielli does not issue refunds or resend items.

⚠️ STRICT REQUIREMENT FOR IMMEDIATE INSPECTION AND TIME LIMIT

The customer is responsible for opening the package and checking that the product is intact (stones present, chain condition, no scratches) immediately upon delivery. Any issues must be reported to support@mymo.it within 24/48 hours of receipt as tracked by the carrier.

• Invalidity of Late Claims for "Gift" Reasons: Exceptions based on the date the product was used are not permitted (e.g., "The package arrived on the 10th, but I opened it on the 20th because it was a gift and only now have I seen that it is broken"). The time limits for reporting visible damage always start from the carrier's delivery date, not from the date the package is opened or delivered to the gift recipient.

• Presumption of Integrity: If no issue is reported within 48 hours of delivery, the product is considered to have been delivered intact and in conformity. Any subsequent reports will be considered accidental damage caused by the user and will not be covered by the warranty or replacement policy.

5.6 Refusal of the Package, Failed Delivery and Chargeback Prohibition

Refusing the package does NOT constitute exercising the right of withdrawal.

• Collection Obligation: By confirming the order, the customer enters into a contractual obligation to accept delivery. If the customer intends to return the goods, they must accept delivery and then follow the standard return procedure set out in Section 6 (if applicable).

• No Refund for Voluntary Refusal: If the customer refuses delivery or cannot be reached, causing the parcel to be returned to the sender, no refund (or credit) will be issued. The goods will be deemed abandoned, and the amounts paid will be retained as compensation for production costs (for custom-made products), handling, outbound and return shipping, and storage.

• Disputes and Chargebacks (Klarna, PayPal, Credit Cards): Any dispute opened with payment intermediaries (e.g., PayPal, Klarna, Stripe) on the grounds of "Item not received" following a refusal of the parcel will be contested by My Mō Gioielli by providing proof of refusal. In such cases, the customer will be held liable for breach of the Terms and Conditions and may be pursued for recovery of the administrative and legal costs incurred in handling the matter.

6. Returns and Right of Withdrawal

6.1 Returns and Withdrawal Portal (Self-Service)
Pursuant to European Directive (EU) 2023/2673 and Article 52 et seq. of the Consumer Code concerning the right of withdrawal and online accessibility, My Mō Gioielli provides a quick and direct portal for submitting your request.
Click the button below to access your personal area and select the order. Since our store requires registration to complete any purchase (guest checkout is not available), access to your profile is an essential technical and legal requirement to identify the user and exercise the right of withdrawal. The process cannot be started without logging into your account. Please also note that the technical ability to submit a request does not override our Terms and Conditions or waive the categorical exclusion of the right of withdrawal for personalized or custom-made items, as detailed in the following sections.

Return Shipping Address:
Only after your request has been formally approved through the portal will you be notified by email of the address of our warehouse to which you should send the parcel. Any shipment that has not been authorized or sent without prior approval will be returned to the sender.

6.2 Personalized or Custom-Made Products (Exclusion from the Right of Withdrawal)
Personalized or custom-made products are strictly excluded from the right of withdrawal, pursuant to Article 59(c) of the Consumer Code. This includes:

• Custom-packaged products.
• Clearly personalized products (engravings, names, dates, photos, etc.).
• Products created to the customer's specific requirements, even if they are apparently standard items such as an 18kt gold bracelet in an 18cm length.

All these products are expressly identified in their descriptions as being made to order, with the corresponding production times (estimated at 15 business days).

6.3 Products Available for Immediate Delivery (Right of Withdrawal)
The customer may exercise the right of withdrawal only for products available for immediate delivery, strictly subject to the following conditions:

• The right of withdrawal must be exercised and submitted through the portal within 14 calendar days of receiving the products.
• Products must not have been used, worn, or modified in any way.
• Product boxes must be in perfect condition, with no signs of wear, abrasions, or scratches.
• The product must be returned with all original documentation and the accompanying warranty.

6.4 Legal Consequences of Withdrawal and Decrease in Value (Art. 57 Legislative Decree 206/2005)

• Pursuant to Art. 57, paragraph 2 of the Consumer Code, the customer is legally liable for any decrease in the value of the goods resulting from handling beyond what is strictly necessary to establish their nature, characteristics, and functioning.
• The product must be returned in its original condition. Any scratches, signs of use, chemical alterations caused by perfumes/cosmetics, or structural damage will result in the return being categorically rejected.
• The packaging (box, warranty, accessories) is an integral part of the product sold. LUsing unsuitable outer packaging for the return shipment that causes the original presentation box to be crushed or damaged will incur a €3.00 depreciation fee, which will be automatically deducted from the refund.
• If the package is lost during return shipping, the customer will bear full responsibility and the withdrawal request will be canceled, as the company will not have received the item.

6.5 Issuance of the Refund and Express Agreement (Art. 56)

• To protect the company’s financial interests and partially cover the costs of reverse logistics, technical inspection, packaging, and sanitizing the returned jewelry, a handling fee of €7.00 will be deducted from the amount due.
• Return shipping costs are always entirely borne by the customer and will not be refunded.
• Pursuant to Art. 56, paragraph 1 of the Consumer Code, the company and the consumer expressly agree, through the active and unequivocal acceptance of the Terms and Conditions at the time of purchase, that any amounts due will be refunded exclusively by issuing Store Credit to be used on our website.
• This voucher will be issued within 14 days of formal approval of the return. The voucher has no expiration date, can be combined with other vouchers, is not subject to discounts, and guarantees the customer full recovery of the agreed value (net of deductions). No bank transfers or refunds to the original payment method will be issued under any circumstances.
• Ancillary services already provided, such as a personalized card purchased when placing the order (€5.00) or the "Skip the Queue" services, are non-refundable because the service has already been used.

6.6 Expiration of the Right of Withdrawal Following an Exchange
In the event of an item exchange (GLS Exchange Service, Section 7), the withdrawal period does not restart: pursuant to Art. 57, paragraph 1, Legislative Decree 206/2005, the period runs only once from receipt of the first item and does not restart when the replacement product is sent.

7. Exchange an Item

If you purchased an in-stock item in the wrong size or variant, you can use GLS ExchangeService for a quick exchange.

7.1 Exchange Request

• Send an exchange request to cambi@mymo.it.
• The service can only be purchased after we have authorized it by email.
• Pay €12.00 to activate the exchange service.

7.2 Exchange Service Costs and Conditions

• The service costs €12.00 plus any difference in the price of the new product selected.
• When exchanging an item, the customer forfeits any right to the discount previously applied to the original order. The amount payable for the exchange must correspond to the full price of the product, excluding previous promotions.

7.3 Package Preparation and Dispatch

• Use the original packaging or secure packaging to prevent damage during shipping. Include all components and the product warranty.
• The GLS courier will provide a pre-printed label to attach to the package at the time of collection and delivery.

8. Order Cancellations, Changes, and Change of Mind

8.1 Order Irrevocability and Prohibition on Cancellation
Orders cannot be canceled, regardless of the payment method used (card, PayPal, Klarna, etc.), for two main reasons:

• Acquisition costs and Shopify fees: every order incurs transaction and processing fees on the Shopify platform, which are retained regardless of any subsequent change of mind. Canceling an order would result in a direct financial loss for My Mō Gioielli.

• Automated fulfillment process: as soon as the customer confirms the order, our Shopify system automatically sends the production or pre-preparation request to our workshops and warehouses. This fast process is essential to ensure the promised delivery times.

This policy complies with Legislative Decree 206/2005 (Consumer Code) and cannot be considered unfair, as the customer explicitly accepts it when confirming the order.

Therefore:

• Standard Products (Ready to Ship): LThe picking and shipping process starts automatically. The order cannot be canceled before delivery. Customers who no longer want the goods must wait for delivery and then initiate the standard return procedure (at their own expense).

• Made-to-Order/Personalized Products: LProduction begins immediately. Orders cannot be canceled or withdrawn, even if the request is made just a few minutes later.

• Changes Not Possible: It is technically impossible to change details such as size, color, engraving text, uploaded photo or shipping address after confirmation.

• Customer Responsibility: Customers are solely responsible for carefully checking every detail before placing an order. My Mō is not responsible for errors caused by inattention.

8.2 Refunds in Exceptional Circumstances
Only in the exceptional case where the order is canceled by My Mō (e.g., an order for accessories only, with no jewelry; see Section 2.7), the refund will be issued exclusively as Store Credit (Account).

9. Discounts and Promotional Codes

9.1 Types of Discounts

• 10% off for signing up to marketing channels (email, SMS, WhatsApp)
• €10 for reviews with photos/videos published on the website
• €5 for text reviews on Trustpilot

9.2 Terms of Use

• Discounts cannot be combined with each other or with other offers;
• Not valid on products already discounted;
• Valid only on orders ≥ €30;
• Expires 7 days after issuance.

9.3 How to Submit
Discount codes are sent by email only; if lost, they cannot be reissued. For any request or dispute regarding the codes, send the details to support@mymo.it (including the order number).

10. Warranty and Repairs (Lifetime Support)

10.1 Support for Our Jewelry
My Mō is proud of the quality of its creations and offers ongoing support over time. Our warranty covers repairs for manufacturing defects and minor accidental damage. However, the company reserves the sole and unrestricted right to assess each request individually, taking into account the time elapsed since purchase, the jewelry’s condition and the extent of the damage.

10.2 Exclusions and Limitations
The warranty does not cover normal wear and tear, natural oxidation of silver, discoloration of gold or rose gold plating, or damage caused by gross negligence or improper use of the product by the customer.

10.3 Shipping, Handling, and Complex Repair Costs (Paid by the Customer - Mandatory)
Our support service offers two repair tiers, determined during assessment by our workshops:

• Standard Repair: Basic labor is free of charge. Customers are responsible only for the operational costs of shipping and logistics (pickup from their home and return delivery by GLS/SDA express courier), amounting to a flat fee of €20.00, payable in advance. This fee is due in all circumstances (including defects that appear shortly after delivery, if optional insurance was not purchased).
• Complex Repair or Reconstruction: If the damage is extensive (e.g., severely broken letters or links, crushing, the need for complete refitting, or complex soldering), My Mō Gioielli will apply a €30.00 technical surcharge for extra materials and specialized labor, bringing the total cost of the service (including round-trip shipping) to €50.00.

10.4 Request Procedure and Shipping Options
To request assistance, email support@mymo.it and attach clear photos of the damage. Our team will assess the extent of the repair and provide the applicable cost (Standard Repair at €20 or Complex Repair at €50) before proceeding. The jewelry will be collected only after the estimate has been accepted.

For logistics arrangements, customers can choose between two options:

• My Mō Pickup Service (Recommended): Use our express courier service (GLS/SDA) for both outbound and return shipping. A flat €20.00 logistics fee will be charged, plus a €30.00 technical surcharge if the repair is complex.
• Self-Shipping: Customers may ship the jewelry to our premises themselves, at their own expense and responsibility (and are also responsible for return shipping). In this case, the €20 logistics fee will not be charged, but the customer must pay My Mō Gioielli only the €30.00 technical surcharge if the repair has been assessed in advance as Complex.

11. Reviews and Multimedia Content

My Mō Gioielli encourages customers to share reviews, photos, and videos. All submitted content becomes the exclusive property of My Mō Gioielli and may be used for promotional purposes on the website, social media, newsletters, and printed materials.

11.1 Assignment of Rights
By submitting the material, the customer grants My Mō an exclusive, worldwide, perpetual, royalty-free license to reproduce, modify, publish and distribute it, pursuant to L. 633/1941 (copyright), without further compensation.

11.2 Protection of Moral Rights
While acquiring the economic rights, My Mō respects moral rights and credits the author when possible.

11.3 Privacy and Third-Party Content
The customer warrants that the content does not violate third-party rights or contain personal data without consent. For privacy-related matters, requests may also be sent to support@mymo.it or legal@mymo.it.

11.4 No Removal Upon Request (CAUTA)
Once published, content cannot be removed or hidden at the customer's request, except as provided for by applicable law (GDPR) or required by law. For requests relating to personal data, the customer must contact support@mymo.it or legal@mymo.it; My Mō will review the request and, where applicable, may proceed with anonymization or removal in accordance with the law.

11.5 Limitations of Liability
My Mō accepts no responsibility for unlawful content published by third parties; it will review reports of serious violations of law and act accordingly.

12. Disputes and Applicable Law

These Conditions are governed by Italian law. Any dispute relating to the interpretation, performance or termination of the contract shall be submitted exclusively to the Court of Naples North, without prejudice to mandatory rules protecting consumers.

Operational rationale: specifying a single court allows My Mō to defend itself with local legal counsel, keeping time and costs down. By accepting these Terms, the customer expressly agrees to the exclusive jurisdiction of the Court of Naples North.

Need assistance?
Visit the Customer Support page

MYMO S.R.L. reserves the right to modify the Terms and Conditions, including the return and shipping policies, at any time. Any changes will be communicated to customers by publishing an updated version of these terms on our website. The update date shown at the bottom of the page reflects the latest legal version of these terms.

Conditions Update Date: 19/06/2026