Terms and conditions

Terms and Conditions of My Mō

Welcome to My Mō. We invite you to carefully read the following Terms and Conditions, which govern the purchase of our products and the use of our website. By making a purchase, you agree to comply with these conditions.

1. General Information

  • Company Name: My Mō
  • Address: Via Vincenzo Gioberti, 6, 81031 Aversa (CE)
  • E-mail: info@mymo.it
  • Telephone: 3511879034

2. Products and Materials

2.1 Materials Used

Our jewelry is made with the following materials:

  • Brass: Material that is lightweight and durable, offering an excellent quality-price ratio.
  • Argento 925: Argento pure at 92.5%, with a certificate of authenticity attached to each product.
  • 18kt Gold: Pure gold at 75%, marked in the description and accompanied by a certificate of authenticity.

Every purchased product arrives to the customer with the corresponding certificate of authenticity, which confirms the quality and material of the jewelry.

2.2 Nickel and Allergic Reactions

"No jewelry contains nickel unless expressly specified, and if present, it is at the minimum legal standard."

2.3 Oxidation of Argento 925

All 925 silver jewelry is subject to oxidation (turning black) as a natural process. They can be cleaned in any specialized laboratory.

2.4 Color Bath

A color bath in 18kt gold or rose gold can be applied to each product upon request. However, the duration of the bath is not eternal and can vary from a single day to several years, depending on factors such as skin pH, perfumes, water, and spa treatments.

2.5 Stones

"In addition to stones like onyx or opal, all our products are made with AAAAA Cubic Zirconia, which offers high quality and an excellent alternative to diamond."

3. Preparation and Production Times of Orders

3.1 Preparation Times

In some cases, we need up to 7 working days (even for ready-to-ship products) to prepare the package. To ensure delivery timing, it is recommended to send us a request via email to the address info@mymo.it or via WhatsApp before placing the order.

3.2 Production Times for Customized Items

All customized items (engravings, color choices, size changes, etc.) have a production time specified in the product description or agreed upon through messaging communication (email, social media). The timelines can vary from 1 to 12 working days, excluding Saturday, Sunday, and holidays. It is the customer's responsibility to take note of these timelines before confirming the order.

4. Shipping

4.1 Shipping Costs

  • Free Shipping: Shipping is free (for marketing purposes) for orders over €15.00. For orders below that, a shipping cost of €7.00 is applied. The shipping fee of €7.00 is included in the final price of the order.

4.2 Delivery Times of Orders

The express courier takes 24/48 hours for delivery throughout Italy, except for locations in the regions of Puglia, Basilicata, Calabria, Sicily, and Sardinia, where delivery is expected in 48/72 hours.

4.3 Carriers Used

"We use different couriers, such as GLS and SDA. The choice of courier is at the discretion of My Mō, based on the destination area."

4.4 Stock and Return

The GLS courier makes two delivery attempts. If both fail, the shipment will be held at the relevant GLS office. The redelivery cost is €8.50, automatically charged to the customer. Without payment of the redelivery cost, the customer can independently collect the package at the destination office.

4.5 Even Safer Deliveries

IdentPINService ensures that only the designated recipient can receive the shipment, by entering an unlock PIN code provided by the sender. This service enhances the security of deliveries.

4.6 Preparation Times

Orders received after 12:00 PM and during the weekend will be processed on the next business day.

5. Receipt and Right of Withdrawal

5.1 Ready-to-Ship Products

The customer can exercise the right of withdrawal for ready-to-deliver products by complying with the following conditions:

  • The right to exchange or return must be exercised within 14 calendar days from the receipt of the products.
  • The products must not have been used or modified.
  • The product boxes must be in perfect condition, without signs of wear, abrasions, or scratches.
  • The product must be accompanied by the attached warranty.

5.2 Customized or Made-to-Order Products

Customized or commissioned products are excluded from the right of withdrawal, pursuant to Article 59 of the Consumer Code. This includes:

  • Custom packaged products.
  • Clearly customized products (engravings, names, photos, etc.).
  • Products created on specific commission from the client.

These products are expressly marked in the description, specifying the custom-made production and the production times.

5.3 Note on the Weight of 18kt Gold Products

The weight indicated for 18kt gold products is only an approximate estimate. The selling price of the jewelry is not determined solely by weight, but by the design, the quality of materials, and the craftsmanship. Weight differences fall within the normal variability of handcrafted products and do not constitute a valid reason for return. The customer accepts these conditions at the time of purchase.

5.4 Return Procedure

To make a return, the customer must send a withdrawal declaration to the email address: reso@mymo.it within 14 days of receiving the product. The return can only be made after our approval. We will send a document to be signed and returned via email where the customer accepts the terms and conditions of our return policy. My Mō will confirm the receipt and approval of the return via email and will process the refund via voucher.

  • Management and Shipping Fees: The initial management and shipping fees of €7.00 will be deducted from the total refund.
  • Damaged Packaging: If the packaging we receive is damaged, an additional €3.00 will be deducted from the refund.
  • Refund Policy: The refund will be processed within 14 days of the return approval via a voucher that can only be used on our website.
  • Return Shipping Costs: The shipping costs for the return are the responsibility of the customer.

6. Repairs

The repairs received require an estimated processing and repair time of 10-12 working days, due to the high demand for repairs. It is the customer's responsibility to take note of this information before sending the repair to our laboratories.

6.1 Repair Process:

  • Free Repair: The repair is always free, and we are committed to restoring your jewelry to its original splendor.
  • Shipping Costs: The courier shipping costs are the responsibility of the customer. We offer two options:
    • Pickup and Shipping Service: Through the courier GLS at a fixed cost of €20, to be paid at the time of pickup.
    • Autonomous Shipping: If you prefer to manage the shipping independently, you can use your trusted courier. Shipping costs are your responsibility.

7. Order Cancellation and Reconsiderations

7.1 Order Cancellation

Orders cannot be canceled, regardless of the payment method used. In case of second thoughts, if the product is available for immediate delivery, the customer can return it later by following the indicated procedures. This policy is due to the acquisition costs of the orders that we incur, and we are not willing to suffer economic losses due to customers' second thoughts. Furthermore, our system is automated and, immediately after the order, sends the product into production.

8. Customer Reviews and Multimedia Content

8.1 Transfer of Media

Every customer is free to leave reviews, including images and videos, on our site. By posting this content, the customer agrees to transfer the rights to any media to My Mō, which becomes the owner. My Mō has the sole decision-making power regarding the publication of content on its channels. Customers can request the removal of their content by sending a request via email to info@mymo.it.

9. Package Insurance

9.1 Insurance Option

It is possible to request package insurance at a cost of €1.99. This insurance covers damages and losses during transport. Insurance is optional and must be selected during the purchase process. Without insurance, My Mō is not responsible for damages or losses of the package during shipping.

10. Payment Methods and Order Cancellation

10.1 Payment Methods

Orders cannot be canceled. For ready-to-deliver products, returns can be made by following the described procedures. Refunds will be made exclusively in the form of a voucher to be used on our site.

11. Shipping and Couriers

11.1 Shipping Times and Costs

Shipping times are indicative and vary depending on the courier and the destination. Shipping costs include handling and shipping fees, which will be deducted from the refund in case of a return.

11.2 Carriers Used

"We use various couriers to ensure the best shipping service. The choice of courier is determined by My Mō."

12. Preparation and Production Times

12.1 Preparation and Production Times

The preparation and production times for customized items can vary from 1 to 12 working days, depending on the type of customization requested. The details are indicated in the product description or agreed upon through communication.

13. Refund and Voucher

13.1 Refund

Refunds are made exclusively via a voucher, which can only be used on our website. Cash refunds or refunds via other payment methods are not provided.

14. Controversy and Applicable Law

14.1 Law and Jurisdiction

"Disputes related to purchases made on My Mō are governed by Italian law. The competent court for any dispute is the court of Naples."

For further information or questions regarding the Terms and Conditions, please do not hesitate to contact us at the address info@mymo.it.